Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items: Gift cards or items marked CLEARANCE or "As-Is".
Please email us at firstname.lastname@example.org before sending qualified returns/exchanges to P.O. Box 424 Hooper, UT 84315 USA. Customer is responsible for any return shipping costs.
There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Late or missing refunds:
If you're missing a refund, first check with your bank and/or credit card company. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We only replace items if they are defective upon arrival. You may exchange it for the same item, please send us an email at firstname.lastname@example.org. If for any reason we are unable replace an item due to insufficient inventory, we will discuss exchange/refund options.
To return your product, please email us at email@example.com BEFORE mailing a return. Once approved, please mail your product to: P.O. Box 424 Hooper, UT 84315 USA.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Average USA shipping time is 2-5 business days. We ship to the United States, Australia & Canada.
We are not responsible for lost or stolen packages within the delivery system.